Terms of Service

Last updated: April 25, 2026

These Terms of Service ("Terms") govern your access to and use of the Flux platform, operated by Flux ("we," "us," or "our"). By creating an account or using the platform, you ("Customer" or "you") agree to these Terms.

1. The Service

Flux provides a CRM platform for home service businesses that automates SMS-based review requests, customer reactivation campaigns, and promotional messaging to your existing customers. Flux is a software service provider. We transmit messages on your behalf but do not independently originate or control the content of those messages.

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information when registering and keep it current. You are responsible for all activity that occurs under your account. Notify us immediately at support@flux.app if you suspect unauthorized access.

3. Acceptable Use

You may use Flux only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the platform to send unsolicited messages to individuals who have not given you consent to contact them.
• Impersonate any person or business, or misrepresent your identity or affiliation.
• Use the platform in any way that violates applicable law, including consumer protection and anti-spam laws.
• Attempt to gain unauthorized access to any portion of the platform or its infrastructure.
• Interfere with or disrupt the platform or servers or networks connected to the platform.

4. SMS Messaging and TCPA Compliance

In addition, you agree to the following SMS-specific obligations:

• You will only send messages to customers with whom you have a legitimate, established business relationship and who have provided express consent.
• You will honor all opt-out requests promptly. Flux automatically processes STOP, UNSUBSCRIBE, and equivalent keywords and will block further sends to opted-out recipients. You must also honor opt-out requests received outside of Flux (e.g., verbal or written requests) and update customer records accordingly.
• You will not use Flux to send messages on behalf of any third party without their authorization.
• You will ensure your message content is accurate and not misleading.

5. Prohibited Message Content

The following content categories are strictly prohibited on the Flux platform:

• Sexual, adult, or age-restricted content (SHAFT: sex, hate, alcohol, firearms, tobacco in a promotional context, or any controlled substances).
• Hate speech or content that promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
• Illegal content of any kind.
• Debt collection or debt settlement solicitations.
• High-risk financial products (payday loans, investment schemes, cryptocurrency promotions).
• Phishing, malware links, or deceptive URLs.
• Content that violates any applicable law or regulation.

We reserve the right to suspend or terminate accounts sending prohibited content without notice.

6. Service Availability

We strive to keep the Flux platform available at all times but do not guarantee uninterrupted availability. We may perform scheduled or emergency maintenance that temporarily limits access. We are not liable for downtime caused by circumstances outside our reasonable control, including carrier outages, third-party service failures, or force majeure events.

7. Billing and Cancellation

Flux is billed on a monthly subscription basis. You may cancel at any time; cancellation takes effect at the end of the current billing period. No refunds are issued for partial months. We reserve the right to change pricing with 30 days' notice to account holders.

8. Intellectual Property

Flux and its underlying software, design, and content are owned by us and protected by intellectual property law. You retain ownership of your customer data and message content. You grant us a limited license to use your data solely to provide the service.

9. Limitation of Liability

To the fullest extent permitted by law, Flux and its affiliates, officers, and employees are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including damages resulting from unauthorized access to your account, service interruptions, or third-party actions. Our total liability to you for any claim arising from your use of the platform is limited to the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Flux, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the platform, your violation of these Terms, or your violation of any applicable law, including any claims by recipients of messages you sent through Flux.

11. Termination

We may suspend or terminate your account at any time if we believe you have violated these Terms, are engaged in abusive or unlawful messaging, or pose a risk to the platform or its users. You may terminate your account at any time by contacting us. Upon termination, your data will be deleted in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to revised Terms, your remedy is to cancel your account before the effective date.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved in the state or federal courts located in Florida, and you consent to personal jurisdiction in those courts.

14. Contact

Questions about these Terms may be directed to: support@flux.app.